Cancellation and Refund Policy

Last updated: November 14, 2026

This policy applies to bookings made through TixAndFares.

Airline rules apply

Each ticket is subject to the airline’s fare rules. Whether a ticket can be changed, cancelled or refunded, and any penalty or fare difference, is decided by the airline. Some fares are non-refundable.

How to request a change or cancellation

Call 888-808-9551 or email support@tixandfares.com with your booking reference. We will tell you the airline’s rules and costs before submitting the request, and you decide whether to proceed.

Refund timing

Approved airline refunds are returned to the original form of payment. Processing usually takes 7 to 21 business days after the airline approves, and may take longer depending on the airline and your bank.

Risk-free cancellation

Some airlines allow free cancellation within 24 hours of booking when the flight departs at least 7 days away. If this applies to your fare, contact us promptly and we will help you submit the request.

Our service fee

Our service fee is non-refundable once the ticket is issued, except where the booking was not completed by us, where we made an error, or where the law requires a refund. Any exception will be confirmed in writing.

Airline-initiated changes

If an airline cancels or significantly changes your flight, you may be entitled to a refund or alternative from the airline. We will help you contact the airline and submit the request.